Posts Tagged ‘Clients’

104 – UX… What on earth is it?

104 - UX... What on earth is it?

We talk to Paul Lacey and discuss with him what UI is. Both David and I work as independent freelancers and this means that we have a process that has worked for us over time. Paul however is part of a growing agency called DickieBirds and this means that he has to think about all this more than we do. It’s a wide ranging discussion which might resonate with you if you are working with WordPress to create client sites. We know that other people who are really successful follow a whole bunch of processes which makes their life easier. I don’t, but Paul does, so listen in…

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102 – It’s time for us to quit

WP Builds Podcast - Episode 101 - It's time for us to quit

We all have things in our lives that we want to quit, but we’re limiting this conversation to your work as a WordPress professional and the moments in the day when you start to do things that you know that you shouldn’t! Perhaps it’s too much Facebook. You’ve set up email notifications to appear, and appear they do, with alarming regularity. Several time an hour you get pinged and go to read what you hope will be something of weight and importance. We’re all guilty of it, as Mark Zuckerberg’s accountant can testify. Or perhaps it’s trying to keep up with the latest trends, or time wasting, or office hour or podcasting!

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99 – Help your clients to help you with a Client Portal – Laura Elizabeth explains

99 - Help your clients to help you with a Client Portal - Laura Elizabeth explains

Today, we get to meet Laura Elizabeth. She’s a designer turned plugin creator that has some good ideas for you! Like I say, she’s a designer and her latest product, Client Portal, is a great way to help you and your clients to stay on the same page. If you build WordPress websites for clients, then I think that you’ll know this problem… you get out of sync with your clients and all the communication seems to go all over the place. Some people want you to send them email, others would rather that you use Slack or Dropbox or Google Drive or some other system that you’ve never heard of! The long and the short of it is that you’ve got many clients all needing you to communicate with them in a variety of ways and Client Portal makes that process much easier!

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97 – What is cold calling and should I be doing it with Jim Galiano?

97 - What is cold calling and should I be doing it?

I don’t know you, but I know for an absolute fact that I’m hopeless at marketing. I’m not very good at it and it find it really hard to do, or to get excited about. It’s a something that I’ve struggled with for a long time. I’m lucky in that I have enough work (right now) to keep me going and it comes my way largely through word of mouth. Because I’m a study in mediocrity, this is fine by me; I have not needed to market too much to keep my head above the water. But I’m hoping that you’re not as satisfied with mediocre, as I am – you’re a get-up-and-got type aren’t you? You want more out of life than I do? Well guess what, you’re going to have to market yourself in order to get, because you can be sure that competitors will.

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95 – What we do when a client asks for something we’ve never done before

95 - What we do when a client asks for something we've never done before

In this episode, we return to the ‘good old days’ in which David and myself just used to drone on and on! We decided that we had not done nearly enough droning recently, and so… I give you episode 95! We go over our thoughts about how we cope when a client asks us to do something that is completely new to us. I’m guessing that we’ve all been in that meeting, or been on that call when you realise that the client is asking for something that you don’t know that you can pull out of that WordPress hat that you’ve been wearing. Perhaps it’s something that you know can be done, but you know that you’re not able to do it. Or maybe it’s something that you simply cannot understand and don’t even know where to start.

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93 – What makes a successful proposal with Adam Hempenstall

93 - What makes a successful proposal with Adam Hempenstall

I’m not that keen on writing. It’s one of the things that we all have to do, but it’s not my greatest strength as you can tell if you are reading this. What I dislike more than just writing though is writing proposals for prospective clients. I don’t like it because I’m not very good at getting my points across all that succinctly and I find it hard to get into the ‘style’ that I need to adopt to make it have a fighting chance of being read and accepted. Well, don’t you love living in the age of the internet where there is an online service for just about everything that you could possibly need in life? Adam Hempenstall discovered that there were people like me all over the planet; people who needed to hand writing their proposals.

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92 – Do higher prices mean better clients?

92 - Do higher prices mean better clients?

We have a ‘special guest’ called Paul Lacey from Dickie Birds to discuss the always relevant subject of pricing, and more specifically do better paying clients mean ‘better’ clients? We all know that the answer is, annoyingly, sometimes, it all depends and maybe! Ha! There’s no guarantee that, just because someone has deep pockets, they are going to fun to work with. Sometimes the fact that a client is paying more for your WordPress products and services means that you have more ‘bandwidth’ to absorb the many problems that arise during your website build, but equally, clients that have very tight budgets can be very demanding of your time and have expectations far above what their wallet will realistically allow!

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89 – How to really connect with your clients with Erin Flynn

89 - How to really connect with your clients with Erin Flynn

I’m not very good in the real world! Get me away from my little office and my screens and I’m all ‘out-at-sea’! I have to suddenly communicate with people and interact; I cannot click a button and get an expected response from other people. People, unlike code, are just so darn unpredictable. They do what they want and have hidden thoughts and expectations. If you’ve been building websites for clients for any length of time, you’ll know that your clients can be your best friend and your worse nightmare. They want things they didn’t communicate to you. So it goes! Erin Flynn is here to help you sort this mess out.

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67 – Is being a digital nomad as fun as it appears to be with Clark Marshall

Is being a digital nomad as fun as it appears to be with Clark Marshall

Two for the price of one! That’s what this episode feels like, because not only do I get to interview Clark Marshall from Blue Dog Digital, but I also get to interview our very own David Waumsley, AT THE SAME TIME! The reason that we have them both on the show is that both Clark and David have made some very important decisions about how they would like their lives to pan out. They decided to become ‘Digital Nomads’. This, to me, evokes thoughts of great pioneers; people who are brave enough to reject the 9-to-5 lifestyles that most of us moan about, but put up with.

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66 – How to “Bad Ass Your Brand” with Pia Silva

How to "Bad Ass Your Brand" with Pia Silva

In this episode of the WP Builds podcast we chat to Pia Silva from badassyourbrand.com. She’s a New Yorker with a whole load of energy and is a lady on a mission to “Bad Ass Your Brand”. It’s the title of her book as well as her philosophy to create a brand for your company. It’s definitely not about just growing your agency; more staff, more contracts more… everything. It’s about cutting things out of your business and making it very specifically the place that you want to work. It’s about trying to do less work, to get paid more and have a little more time off.

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