Posts Tagged ‘Clients’

124 – How do we put our prices up?

How do we put our prices up? - WP Builds WordPress podcast

In this episode David and I talk about the subject of pricing and in particular the thorny subject of putting prices up. We get started with a chat about what systems we use to actually receive payments from clients, PayPal, Stripe and good old fashioned bank transfers. We then move on to discuss what we’ve done in the past to up our rates. It turns out that maybe we need your help with this as there are so many areas where we’re not sure what to do…

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118 – We know nothing about website pricing

We know nothing about website pricing - WP Builds WordPress podcast

There are so many ways you can get paid for building WordPress websites, and if you’ve been in this industry for any length of time, then you’ve perhaps tried a few out? Do you charge on-off fees or use a model which judges the value that you add to the client’s business? Perhaps you perfer to work on the basis that the website is an ongoing cost and the recurring revenue is really where you should be getting paid? We have no idea which is best, but it’s fun chatting it all though…

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115 – The client is always right, we just need anger management

115 - The client is always right, we just need anger management

Are you the type of person who always does what your clients ask of you, or do you get angry with them? It’s hardly a binary answer is it, but it certainly feels like it is sometimes! We’ve all been there… you’ve worked really hard on their WordPress website and you think that you’ve done everything right, but then the client comes back to you with a difficult email and your serenity is blown out of the water! What should you do…?

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114 – Introducing Split Hero for split testing with Adam Lacey

114 - Introducing Split Hero for split testing with Adam Lacey

Adam has been on the podcast before, but on that occasion he was talking about his life as a freelancer, not as the owner of a SaaS app! He’s founded a company called ‘Split Hero’ which is laser focussed upon one thing – split testing your WordPress website pages and gain meaningful data back about which one wins! Hang on a minute though… what is a ‘split test’? Well, I’m glad you asked…

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113 – Should we give our clients telephone support?

Should we give our clients telephone support - WP Builds Podcast

Should we be available on the phone to deal with client issues for our WordPress website business? I have had this conversation so many times in the past with so many people! We all know that, in the right hands, a phone can be one of the best ways to engage with your clients. But, in the wrong hands, the phone can be a scary thing that wastes your time and causes you stress and anxiety. See what we think…

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104 – UX… What on earth is it?

104 - UX... What on earth is it?

We talk to Paul Lacey and discuss with him what UI is. Both David and I work as independent freelancers and this means that we have a process that has worked for us over time. Paul however is part of a growing agency called DickieBirds and this means that he has to think about all this more than we do. It’s a wide ranging discussion which might resonate with you if you are working with WordPress to create client sites. We know that other people who are really successful follow a whole bunch of processes which makes their life easier. I don’t, but Paul does, so listen in…

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102 – It’s time for us to quit

WP Builds Podcast - Episode 101 - It's time for us to quit

We all have things in our lives that we want to quit, but we’re limiting this conversation to your work as a WordPress professional and the moments in the day when you start to do things that you know that you shouldn’t! Perhaps it’s too much Facebook. You’ve set up email notifications to appear, and appear they do, with alarming regularity. Several time an hour you get pinged and go to read what you hope will be something of weight and importance. We’re all guilty of it, as Mark Zuckerberg’s accountant can testify. Or perhaps it’s trying to keep up with the latest trends, or time wasting, or office hour or podcasting!

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99 – Help your clients to help you with a Client Portal – Laura Elizabeth explains

99 - Help your clients to help you with a Client Portal - Laura Elizabeth explains

Today, we get to meet Laura Elizabeth. She’s a designer turned plugin creator that has some good ideas for you! Like I say, she’s a designer and her latest product, Client Portal, is a great way to help you and your clients to stay on the same page. If you build WordPress websites for clients, then I think that you’ll know this problem… you get out of sync with your clients and all the communication seems to go all over the place. Some people want you to send them email, others would rather that you use Slack or Dropbox or Google Drive or some other system that you’ve never heard of! The long and the short of it is that you’ve got many clients all needing you to communicate with them in a variety of ways and Client Portal makes that process much easier!

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97 – What is cold calling and should I be doing it with Jim Galiano?

97 - What is cold calling and should I be doing it?

I don’t know you, but I know for an absolute fact that I’m hopeless at marketing. I’m not very good at it and it find it really hard to do, or to get excited about. It’s a something that I’ve struggled with for a long time. I’m lucky in that I have enough work (right now) to keep me going and it comes my way largely through word of mouth. Because I’m a study in mediocrity, this is fine by me; I have not needed to market too much to keep my head above the water. But I’m hoping that you’re not as satisfied with mediocre, as I am – you’re a get-up-and-got type aren’t you? You want more out of life than I do? Well guess what, you’re going to have to market yourself in order to get, because you can be sure that competitors will.

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