38 – How not to talk to WordPress clients

Before we start I should point out that as of this week we have a new host for our audio files. For most of you this won’t matter even a tiny bit, but if you’ve been tuning in using Soundcloud, or have in some way used Soundcloud via your Podcasting app, well, this is just not going to work any more.

Mail Optin - Grow Your Email List and Send Event Triggered Email Newsletters with Ease
MailOptin or you could try the free lite version from the WordPress repository.

The only solution that I have is that you unsubscribe and resubscribe using the button below on the player below marked ‘RSS’. If you’re on an Android device use the ‘Android’ button, or perhaps, like me, you’re old school and just want a URL? Well, it’s this: 80323-wpbuilds.mystagingwebsite.com/feed/podcast. Sorry about all this, but it makes things easier for David and I, and really, that’s all that counts!!!

In this weeks episode we discuss the thorny issue of how we communicate with clients. The whole topic was inspired by a post on the WP Elevation blog written by Christine Hawkins about how we communicate our value to clients in the face of stiff competition from the likes of Squarespace and Wix.

We talk about the way that we talk to clients and what we do to ensure that they ‘get’ what it is that we’re trying to sell them, and understand the value that our products and services brings. It’s not just about building a WordPress web site and passing it over, erm… is it?

We also talk about some of the ‘other’ things that we do, that perhaps we should not – how to keep client expectation in check, shall we say.

I think that we could have approached this discussion in a thousand different way, but, as always, we’ve managed to find the one way that reveals the least amount of valuable information in the longest possible time! We hope that you enjoy it!

News section:

Publishers Are Moving Back to WordPress After Short Experiments with Medium

WordPress 4.8.1 Released, Adds Custom HTML Widget

The Next Big Thing From iThemes is Coming: HelloSales, A WordPress Plugin & iOS App for WooCommerce

WordPress.com Business Now Supports Plugins and Third-Party Themes

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Transcript (if available)

These transcripts are created using software, so apologies if there are errors in them.

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Nathan Wrigley
Nathan Wrigley

Nathan writes posts and creates audio about WordPress on WP Builds and WP Tavern. He can also be found in the WP Builds Facebook group, and on Mastodon at wpbuilds.social. Feel free to donate to WP Builds to keep the lights on as well!

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