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115 – The client is always right, we just need anger management
Are you the type of person who always does what your clients ask of you, or do you get angry with them? It’s hardly a binary answer is it, but it certainly feels like it is sometimes! We’ve all been there… you’ve worked really hard on their WordPress website and you think that you’ve done everything right, but then the client comes back to you with a difficult email and your serenity is blown out of the water! What should you do…?
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114 – Introducing Split Hero for split testing with Adam Lacey
Adam has been on the podcast before, but on that occasion he was talking about his life as a freelancer, not as the owner of a SaaS app! He’s founded a company called ‘Split Hero’ which is laser focussed upon one thing – split testing your WordPress website pages and gain meaningful data back about which one wins! Hang on a minute though… what is a ‘split test’? Well, I’m glad you asked…
113 – Should we give our clients telephone support?
Should we be available on the phone to deal with client issues for our WordPress website business? I have had this conversation so many times in the past with so many people! We all know that, in the right hands, a phone can be one of the best ways to engage with your clients. But, in the wrong hands, the phone can be a scary thing that wastes your time and causes you stress and anxiety. See what we think…
112 – How to do SEO right with Phil Singleton
Phil Singleton is one of those guys who seems to do 15 things all at once, and doing them really well. His background, like many of us is not web design and development. He started in finance and insurance and hated it. Now he’s an SEO specialist with a projects under his belt. We chat about the fact that SEO has changed over the years and what strategies you can employ with your WordPress website clients to ensure that their sites rank well, as well as being able to pitch SEO as one of your services.
111 – Should we use the magic email?
In this discussion episode with David and I, we discuss an idea called “The Magic Email”. It’s a really simple email that you can send to get something… anything back from a client who has gone AWOL. Simply, the email is designed to be deployed with the minimum of effort from you, but in return you’ll get clarity if the email is replied to as well as if the email is not replied to! It’s 17 words long and brings up some interesting points…
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MEET YOUR HOSTS
NATHAN WRIGLEY
WordPress web site builder.
I run a web agency in the UK called Picture and Word. We work almost exclusively with WordPress, but have been know to use Drupal and Magento in the past.
I cannot spell the words, thepis, rangotls, or dufmertin.
DAVID WAUMSLEY
Lion tamer and liar.
I travel, help people make websites and bang on about Beaver Builder on YouTube. I got a silver badge for swimming aged 11.
The designer in me says there should be more words here.
