241 – How FixRunner can take on the maintenance of your WordPress websites

241 – How FixRunner can take on the maintenance of your WordPress websites

Interview with Sam Mulaim and Nathan Wrigley

WordPress (self-hosted) is not SaaS, and anyone with even a fleeting understanding of it knows that you need to look after it, maintain it, secure it, back it up. In fact if you’ve got one website… all these tasks start to add up pretty quickly, but if you’re managing ten, or fifty, or more then the maintenance of the sites can really start to dig into your time.

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Enter FixRunner as a way of making this pain go away. FixRunner will do all of these tasks for you so that you can concentrate upon the things that you like doing – building sites.

Now I know that you might like to do all of this in house, and that’s fair enough, but you might also have grown to the point where you see these tasks as getting in the way; preventing you from working on building new relationships and websites. If you’ve made that decision already, take a look at FixRunner, if you have not, well… take a look at FixRunner anyway and see if they have something to offer you.

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In the podcast today I speak with Sam Mulaim, founder of FixRunner. He talks about how they got started with WordPress and the business of offering maintenance to agency partners.

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We talk about the services that they offer: custom development, malware removal, personal WordPress support, updates, speed optimisation, backups, uptime monitoring and security.

We also talk about their one-time-fix offering. You don’t need to be on any of their plans, they will just carry out a fix of one thing, which is pretty interesting and might get you out of a hole when you’re in a tight spot!

We also talk about the pricing and how you can get on board.

It’s a fairly short podcast and Sam’s audio is a little echoey, but it’s perfectly listenable.

As always, drop comments here or in the WP Builds Facebook Group.

Mentioned in this podcast:

FixRunner

Nathan Wrigley

Nathan Wrigley

Nathan writes posts and creates audio about WordPress on WP Builds. He can also be found in the WP Builds Facebook group.

The WP Builds podcast is sponsored this week by…

AB Split Test – The fastest way to create Split Tests in WordPress

and

The WP Builds Deals Page

We thanks them for their support of WP Builds.

Transcript (if available)

These transcripts are created using software, so apologies if there are errors in them.

Read Full Transcript

Nathan Wrigley: [00:00:00] Welcome to the WP Builds podcast, bringing you the latest news from the wordPress community. Welcome your host, David Walmsley, Nathan Wrigley.
Hello there and welcome to the WP Builds podcast. Once again, this is episode number 241 entitled how fixed runner can take on the maintenance of your WordPress websites. It was published on Thursday, the 5th of August, 2020. My name's Nathan Wrigley, and this is going to be an interview episode each week.
We swap one week. We'll do an interview this week, the following week, I will have a chat with my good friend David Wamsley. And so that will be next week, David and I are talking. A to Z of WordPress, we're going through the alphabet one letter at a time associating each letter with something word Pressy.
We would love to know what you think about the podcast. So for example, you might like to head over to the WP, builds.com or website over there. You can find the subscribe link, and why don't you subscribe to the podcast to be fully informed and give us. Full informed opinion. Each episode on the WP Builds website has some little black buttons underneath the player.
Use that to share it all over the place and maybe give us some five star reviews. If you're feeling helpful. Generally share it around. We'd appreciate that. Very much indeed. On that same page, WP Builds.com forward slash subscribe there's things like our Twitter links and our Facebook feed and also our YouTube feed as well.
So one last time WP Builds.com forward slash subscribe. We're also trying out our own little social experiment. It's over at wpbuilds.social. It's a free piece of open source. WordPress is, but it's called Mastodon WP Builds.social. Join us over there. There's only about 40 of us so far. So the conversation is a little bit in need of attention, but if you feel like giving some of that tension, please go enjoy it.
Another thing to mention is the deals page. I say this every week WP Builds.com forward slash deals. It's a bit like black Friday, but every single day of the week, head over there. If you're in the market for something WordPress you this week, you never know. You might find a coupon code and a reduced price as a result.
And last, but by no means least we have our advertised page. If you have a product in the WordPress space and would like to put it in front of a WordPress specific audience, go to WP Builds.com forward slash advertise. And we may be able to get you on the podcast a little bit like AB split test. Do you want to set up your AB split tests in record time?
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Get a free demo AB split test.com. Okie dokie. Let's get on with the main event. Shall we? Today I am talking with some more lime. He has got a business called fix runner and the podcast today is all about that. They described themselves as your personal WordPress support team. This is a service you'll be familiar with.
There are a few companies in this space and Sam is on the podcast today to explain why he thinks fixed runner is different. It's things like. WordPress backups security updates, speed optimization, security monitoring, but also they'll just do one time fixes. So you can go to them. If you've just got one little problem that you can't quite wrangle to the ground and they will fix that for you as well.
So the show today is all about fixed runner. You enjoy it. Hello there. Welcome to the WP Builds podcast. You've hit an interview episode today and I'm talking to some Sam line from fixed runner. Hi there. Hey, how are you? Very good. Thank you. Fixed runner came to my attention around the, I think it was probably word Fest or something like that.
I can't remember the exact event, but you came onto my radar there and we've had a couple of interactions with Sam since then. He was a, a kind of sponsor of the page builder summit, which we ran a little bit earlier this year. And and we're here to talk about. Product that he's got in the WordPress marketplace.
It's called fix runner. Before you do anything else, probably just pause the podcast, go to fix runner.com F I X, R U N E r.com. Have a poke around. And that way you'll understand more about what we're talking about. So Sam, first cup, couple of questions. Just a little bit about you. If that's all right.
You're obviously selling a WordPress product. How long have you been doing WordPress Easter?
Sam Mulaim: [00:05:03] I have a loan, your history with WordPress. I probably started the, what is it? The 2013. So around 2000 and maybe, uh, 15 is where I started with, uh, with before 2015, 2014, maybe I started with WordPress.
I was doing a lot of. Uh, affiliate marketing. So I used to do a lot of websites that are basically built on WordPress. And I was promoting all kinds of services that, uh, had nothing to do with what I'm doing today. You know, I sold the bay, they loan leads, insurance leads, all kinds of things.
And I used WordPress as a platform to build my site. Uh, it's
Nathan Wrigley: [00:06:02] been quite awhile. Yeah. Yeah. So you've obviously trans transfigured what it is that you do. And you now have this fixer on a website, just on a high level, those people who haven't gone to the website and had a look around what is fixed runner, what do you do
Sam Mulaim: [00:06:17] so freaks on our core business, these work with maintenance and support, we sell care plan.
For WordPress websites, we also provide hosting with some of our plans. But we also offer the one-time service, which is how most of the people get to engage with our service. So a lot of people that are experiencing a WordPress uh, issue, or they need some workers help, they come to our uh, website.
To look for some help. A lot of them will start with a one off service and then once they don't have the service works a lot of them engage again and again, and deal. They join a monthly, a plan where we provide them uh, the support then the many of them's, but most of our income is coming from uh, monthly care plans, but we still do quite a lot of one time fee.
For some of our clients.
Okay. So it's like a growthNathan Wrigley: [00:07:23] thing. If you rewind the clock, maybe I don't know, a decade or so ago, people weren't really doing this maintenance stuff. It was just, you built a website, shipped it, moved on and did the next one. And now we have this growing industry where a lot of people try to bolt this kind of service on.
Is that something that you do? Are you keen to work with freelancers? Who've got, maybe five or six sites on their roster. 20 30, 40 going up to whatever that number might be. Are you sort trying to get the freelancer market and take away that burden? Do you offer it like as a white label service so that they can kind pretend that they're doing the fixes, but all the while it's you, how does it.
Sam Mulaim: [00:08:04] So in our case, it's a bit different. We, most of our clients are people that basically had the website built by a freelancer or company to build the website for them. And then they found theirs in a place where they need help. And a lot of times it's urgent how, and these are most of our customer.
We do have some freelancers that engage with our white label service that we offer. But if I have to think about a number of probably about 75% of our customers are the end customer and the risks are companies and freelancers and people that are basically using our services like that. But that's most of ours, that's who we targeted.
Yeah. Yeah, it seems like you start with the
Nathan Wrigley: [00:08:59] business. So let's say that I come to you and I've got, I don't know, 20 clients up my sleeve or something like that. And typically then would it be, so obviously you can do the white label route and I can handle all of that over to you and we can discuss how all of that price prices later.
But there's also a mechanism where I could I could be the conduit, the go between, between my client and you, and I could feel their tickets. Pass them onto you, you would do the fix, pass it back to me. And I then tell the client that's a mechanism, which you do as well.
Sam Mulaim: [00:09:34] We go both ways.
Yes. Some of our customers are asking for us to communicate directly with our clients. So we have a, the wax, I have a program where we do everything for you and communicate with your clients. I don't know who speaks on her. It's a complete white label solution that we offer. But most of our customers that are on the freelancing side, there are a company that requires this type of service.
A lot of them, one to submit the, that the kids on their own, because their customers are used to communicate directly with them. A lot of times it's one or two people in that company that that are communicating with their customers and they prefer to do. Come to our sites submitted, they get, let us handle it.
And then we reply back to them and they will communicate with their clients. So that, that is most of the cases. But we have a few clients that are re requires a full. White label solution, but when we have both
Nathan Wrigley: [00:10:35] options, yeah. The w when I used to be doing more client websites, then the things that I would throw together would be, things like I would do backups, I would offer uh, certain, severances in as regarding malware and cleaning up and all of those kinds of things.
And I'm guessing that your service I know that your service, cause I'm looking at the website at the moment can be broken down into those kinds of areas. A brief overview. You've got this section underneath the, the main sort of hero area of your website, which kind of breaks it down into six different areas.
Do you just want to run them through those things? And maybe you could tell us whether or not they can be purchased individually. So I'm thinking about things like the updates, the speed optimization and the backups and things like that, or whether it's just you buy it, one price gets all or is it you can have individual little bit.
Yeah.
Sam Mulaim: [00:11:30] So basically that's our, that that's our business model. We, everything can be purchased from us separately and not under our care plan. We have a lot of times people are coming and say, Hey, I have, a bunch of updates on my side. I'm worried about updating them. I need somebody to help me and they can, we'll give them a quote.
If they approve the quote, we'll do the work. Once everything is done and they're happy they will pay for the service. And that can be purchased separately. And then we have the care plan is where you get everything under the plan where we are available for you 24 7, and you can send us that they could for whatever you need, that is workers related.
And then in addition, you get everything that you see in our pricing page. Um, and I will just give an example on the rocket plants on the rocket plant, for example, which is our most popular. You know, somebody would sign up, but somebody that went three months, that's what we do. Somebody signs up for the plan.
It's a minimum three months. They pay for three months in advance. They have a bank of six hours where they can submit any request that they have. Once you joined the service, we'll do a complete overview of your site and we'll check what needs to be fixed. If the site, need the speed optimization.
If the site is secure, if it has any area. We'll do that. All of that under the plan. And in addition, you will get everything under our pricing plan, which is the backup that the updates on a regular basis, uptime monitoring, security scan, and everything that you see there on the list. We also offer hosting.
We work with different hosting companies where we buy from them like dedicated servers. And we host some of our customers uh, site. Cause a lot of them would prefer to have everything under one umbrella. I don't want to, buy a hosting from a one company and then support from another company and security from the third company, they prefer it to have everything under one you know, one service.
So that, that, that's basically how it works. That would say, there is something about uh, care plans. That I see a lot of the companies that are trying to market the same product that are missing a character. Of course it's an important part of the service, but there's another very important part, which is the support.
A lot of people are not looking for just somebody to update their plug, plug games or backup their sites. They're looking for somebody who will be on their back whenever they have a request, an issue, something. And that's a really big part of our service. We, we, uh, put a lot of focus on our support.
Then we are crying to provide that support very fast. And I think that's one of our strongest selling points. A lot of people are looking for somebody who would give them the whole package and especially the support when then whenever they need something, they wouldn't just submit a ticket and wait for a whole day for somebody to you know, take care of their.
They would want this to be taken care really quick. And I think that's one of our strongest point of the plants.
Nathan Wrigley: [00:14:49] Typically if let's just say for example, I was on your rocket plan. The hotdog. Pricing, we can get onto that later, but the, I, it looks like I'm for that, I get two hours worth of things happening in terms of support each is that per month.
So that would multiply up to if I'd use the minimum of three months, I'd get six hours. I think that's what you said. Exactly. Yeah. Okay. So I've got two hours of support, which I can access during each of those three months. And let's say I I don't know, sending an email typically, how long is it before you will.
Begin that investigation and reply to me and ask for additional information if it's needed and so on.
Sam Mulaim: [00:15:29] Yeah. So if you'll submit a ticket, most likely that you will get a response on our Zen desk, Sean, and average of less than two hours for the first engagement. And I can tell you that, most of the tickets are being repeated.
In the first hour, if it's something quick, we'll just do it, then reply that it's done and completed. If we'll see that it's something that might take more time, we'll still reply. So then we saw the ticket that will take us a bit more time to complete it, and then we'll work on the ticket until it's completed.
So probably within most of the tickets are being replied within 30 minutes, 45. Not more than
Nathan Wrigley: [00:16:10] That's it? That's a really, that's a really amazing claim actually. That's the kind of time it takes you to go down and prepare a meal and a coffee and come back again. So that's, yeah, that's really amazing.
The, I notice if you go on the, the biggest plan that's on your website anyway, there may be other offerings that you've got elsewhere, but the advanced plan, you also operate something on the phone, so you can actually phone you up as well. And again, 24 hours.
Sam Mulaim: [00:16:37] So we have the advanced plus. Plus if you look at the top of our pricing plan pricing plans we'll have small websites and right next to it, there's a button that says big websites and enterprise.
You know, our, our biggest plan is the $500 plan. And then we have custom plans. We have some customers that requires even more than just a regular support plan that when you need like a strong hosting and a lot of other services um, we, we do for them. So the advanced plan is not our biggest plan, but yeah, it's going back to your question.
Under the advanced plan, there is an option to get phone support. It's, it's something that they need to schedule. So if they're call, they can call 24 hours. We are not available on the foreign 24 hours, but they can leave a message. If it's after 6:00 PM, they leave a message and there was some. Who listens to those messages?
24 7. If it's an emergency, somebody will call them back immediately. The check is basically available 24 7 on our site. So you have a developer on the chat available 24 7 for the, advice that we talked about, we would usually schedule a zoom call for these clients. Some of them wants to just go on a call and explain what they mean.
You know, that you get more comfortable uh, going on a zoom call and explain what is it that they need, and then that's something we do only under our advance plan, or if you have one of the plans that are bigger than the
Nathan Wrigley: [00:18:15] advanced plan. Thank you. That basically, if you know, let's say you're on the chat or something that is manned 24 7, are there other areas in on the planet where you are, your team is more awake than others.
So for example, are you mostly based in, I dunno, let's say Europe or that part of the world, or do you have staff in America or is it just, the team is just awake at different hours.
Sam Mulaim: [00:18:42] Yeah. So because we are I mean, we're in different locations around the world but most of our customers are US-based.
So most of the staff is available during us business hours. Got it. That's where we have most of them online and. But we know that we have a lot of plants also in Australia. You know, complete up a set hours. And during these hours we have people available. It's just less people because we don't, we know there's not as many tickets.
We have your newest business hours. So that's basically how it works. We know how to divide it in a way that we'll have enough staff available. When we get most. The tickets, most of the tickets are coming during the Eastern us, uh, Eastern hours.
Nathan Wrigley: [00:19:35] Yeah. In terms of the tickets, if I was to submit a ticket and in, in my own opinion, this was really critical.
People are dying kind of thing. It's just, the website is down. I've got. It's just something which is an absolute calamity on my end. How does it work from your end? How do I submit a ticket and scream? This is really important. Can this happen right now? As opposed to actually, do you know what?
Don't worry too much about this. I'm just curious to figure out how to make my buttons read or something.
Sam Mulaim: [00:20:05] So we, we have this of course nine, and then we are, informal little hard clients. Once you join one of the. Plans you'd get like a welcome email that explains to you a lot of things, like how to submit a ticket, how to get hold of us.
And there are specific sections over there that a box about emergency and we're done in our customers. If there's something that is super urgent, like a website, check out these, no working, anything that is super urgent. You submit a ticket with type of emergency on that. And then that gets get priority.
Once we see that it's an emergency.
Nathan Wrigley: [00:20:42] Okay. Got it. So if I come to you, you mentioned that there was like a list of things that you do in order to onboard your clients that were, there were things that you set in place, typically, what would, apart from the email where you've explained. The process of supplying emergency tickets and what have you typically what would the onboarding process look like?
What kind of things are you going to ask from me? What kind of things can I expect from you? You've got on the list, you've got on the list of things that are in there. You can have cloud backup, speed optimization, and so on and so forth. What is it that, that you're going to need from me? And I'm going to expect.
Sam Mulaim: [00:21:20] The only thing we will need from you is basically the, the login information through your site login information to the host. And then from that point, we really know how to take it on our own. We have a checklist. So we'll start with the speed of the cycle. We'll check that on the website is uh, optimized, we'll check that you know, the PHP version of your servers, the lay, the speech B version we'll check for security issues.
We'll make sure that you're plugged in. Don't have any vulnerability. And there is a lot of things that you see once you log into the site, right? We have, for example, sometimes you see a customer that comes with side to somebody, both for them, but they didn't create a child theme. And then they just put a lot of according to the parent theme and then, we'll, we'll start, it's different for every site, but we have this check.
That we checked mostly at the beginning of all of the updates, the security, the spirit optimization, those basic things that you need. Sometimes even we'll just install, SEO plugin and configure it with like basic configuration. Some people don't even have that, which is important.
Nathan Wrigley: [00:22:34] Okay. Thank you. The you know, there's this sort of slightly unique and I'm going to struggle to explain how this works. So I'm going to basically hand it over to you, Sam, this one time fix approach that you've got learned. This, I don't think I've seen anywhere else. So you're making a quite a large deal out of it.
It's one of the two buttons that you can find in the hero section of your website, what's a one-time fix. And how does that differ from the stuff that we've been talking about?
Sam Mulaim: [00:23:02] Yeah. So, like I said, this is a, this is our gate or gate for people to get to know us, for people to actually engage with us for the long run uh, so that's a really important offering that we have for people that come to our site, especially for the first time.
Let's say right now you're experiencing some type of an issue. You have, your website is done. You clicked on some buttons on your WordPress and the website is done. You're really pressured. You look for work yourself. You came across fixed on honor. And then you come to the chat. You're not ready to sign up for some kind of a maintenance plan, or you're not.
You just want this issue resolved right now. That's all you care about, right? You're not interested right now in uh, you know, long, long term end game. So you'll come to our website. You can either fill out this form. Uh, if we see that it's something simple as a website, now we'll reply back, telling you that it's going to be 49.
Sometimes it's more, we depends on what we see that the issue is. And then we'll take the information. We'll fix the side through. That's the nice thing on our services. We don't actually charge the customer until they get the service. And they're 100% happy. That's very unique. That's very unique in our industry.
A lot of people usually do require the payment before we do it a bit different. So they would, provide the information. We'll do the fix for them. And then once it is done, they can pay for the service, what we do in many cases, that one we fixed the site and the site is up and running. Then. In the backend, then that's where we can see what else, what other issues you have on your site.
And that's where we basically offer you some other services. Some of them like the idea, and they even joined the service you know, the monthly service that we offer. And some of them just ask for one thing for us to fix these issues that we see on their sites. And that's how it works, but I can tell you almost everything.
Member that we have today at fixed on her, started with a one-time fixed when some guns, either a one time fix or a one-time service, like they needed speed optimization when they had metalware. So it's not necessarily these $49 offer, but that's, you that's the general, like I said that to the gate for the people to come in and join them.
Nathan Wrigley: [00:25:38] Yeah, it's a nice way of figuring out if fixed runner is a service that you wanna, um, get a bit more involved with regarding that. If I take you up on the one-time fix, is there anything that is out of bounds, or is, can I literally come to you with more or less any one thing?
Obviously, if I bring uh, a website which has got 85 different problems, that might be something else. But if genuinely is one thing, you'll take anything on it.
Sam Mulaim: [00:26:06] Yeah. So we basically do, I don't remember that not able to fix an issue on a website, but I remember cases where we took a fix and we thought it something specific.
And once we started diving into it, we saw it's a completely different story that it's going to take hours and hours of work. And, even though we already invested like two, three hours in the, in that project, even though we do, a quote of a hundred dollars for that. We saw that's going to buy a lot of time to complete it.
Then we came back to the customer and say, look, this is not what we thought it is. It's going to take more time. You have two options. One is that go and find it different servers that works better for you for that dry set. We don't want anything for all of them work. We didn't deal now, or this is our new.
Because it's going to take, X amount of time when, and that's also very rare that it happens, but it happens, sometimes we can't really know what is the issue before we get full access to the site. So we'll do everything. And in 95% of the cases, even if it's more time than what we thought it is, was still completed for the same port.
But there are exception situations where we see that it's you know, way different than what we thought. Yeah, for example, it was a slow site with, we think it's a plugin or a hosting, but I found out actually that the guy have a serious issues in the database. And then that's going to take time.
Find the source of the issue and cleaned it up
Nathan Wrigley: [00:27:40] and fix it. I don't think anybody could argue you know, it makes perfect sense. If it really is going to take you guys 10 hours, then that's, you've got to address that, right? You can't put 10 hours in for a small fee like that. The the website.
If you go to fix on a.com forward slash pricing, hyphen tables, so pricing tables you can see over there there's basically a green button at the top, which you can toggle on to small websites and big websites, enterprise, or just wondering about the, with the small ones. So we've got the premium at 59 a month dollars.
This is we've got rocket at 89 a month, and then we've got advanced at 1 49. Then you can click over to the big and we'll get onto that in a minute. Do all of those prices apply? To a single website or am I buying access for a bunch of websites constrained to the amount of time that I'm allowed?
Sam Mulaim: [00:28:33] No it's 4, 1, 1 website, each one of them, the only, in some cases we have people that are asking support for a couple of sites, and then we been the custom plan for them.
So a custom plan can be even lower than the 500 or a plan, but it's for these three websites. So people do that. A couple of websites and they want to get special pricing. They usually contact us. And then we've been like the custom plan for.
Nathan Wrigley: [00:29:01] Yeah, this is quite a nice approach to as well. I do. I like the fact that you've got three different ways of pricing.
Each one, normally you see a monthly and then a yearly, you've got the option to go quarterly, which is what we've been concentrating on. Whereby you know, if you go monthly, you're going to pay a bit more each month for everything go quarterly and commit to three months. Are you going to reduce the cost per month?
And then finally, if you go yearly, so pay up for annually. Uh, uh, uh, it's a significant reduction, it's knocking quite a lot of the price, so that's really nice. I've not seen that anywhere. And and then if we move over and click the big website enterprise button, this is where we get into the possibility to, to, you know, just have a load more going on.
What is the quick difference between the, the sort of the enterprise big website plans and the small websites? What other stuff are you throwing?
Sam Mulaim: [00:29:55] So the first thing you mentioned about quarterly and yearly, so we don't have anything that is less than three months. If you join our service, it's minimum three months.
The reason that we go with with that approach is that when you join our service, we do a lot of things for you that. Are time-consuming for us, for example, the speed optimization process, and a lot of other things that we fixed for you on the site, then we understand it's more time consuming. And we wouldn't want to do it for somebody who joins only for one month.
So everyone who joins our service, they do the three months. It's also giving them enough time to see the value of the service that they get from us. So that's, that's how it works. Most of our customers are on a quarterly basis. We have some that are asking for a monthly, because it's easier for them to pay uh, being a monthly payments.
And we're okay with that. But I would say most of our customers are being renewed on a quarterly basis. You asked the question about the difference between the different plans. So if you look at the advancement, I'm talking about the, the small websites, there is a list of things that, you get with the surveys, like the hours of support.
And you know, the, all the other things that you see there like, like you had the uh, uptime monitoring and updates, all that includes no that also in the big plans, but in the big plans, we have a few things. Sometimes people that joined the bigger plans, they have sites that are have more than 25,000 visitors and we do the hosting for them.
So we would need to give them. Either a server with more resources or servers with, uh, our dedicated server, they would require more time. A lot of them require more time of support. They, they're, they're, e-commerce stores, they're doing sales all the time. They have their changing banners, changing themes, add the gold kind of upsells.
So they need more support. I think that uh, basically, is also a part of these. Some of them require more than one backup or they want to have, few backups every day of the service. So that's also part of the plan. Some of them want the advanced bit optimization. That is the core web $5 update that Google is releasing very soon.
Yep. Not that's time consuming to get your site past the core web. So we do it at only under our advanced plus plan, or if somebody asked for a one-time course for that's another thing that uh, we can do under one thing. So, so in general these sites that are joining the bigger plans that we have, they require more attention.
They need more support though. When they're hosting with us, they need a stronger hosting. So that, that these are the people who are going with the bigger plans. And we even have people that are paying more than $500 a month. If they have a, sometimes two big websites and they need more support hours than these 12 hours that we're showing over here.
And they, they pay more for the service, if they actually need more hours of support than more
Nathan Wrigley: [00:33:35] Yeah. It, it looks like there's a sort of sixth option beyond advanced plus it's called custom. And you can call somebody or maybe it's some that will pick up the phone.
I don't know. But you can call and figure out what it is that you need. And obviously if you've got a, let's say probably an e-commerce store or something like that, and you're generating a load of money from it and you really can't be bothered with the headaches of keeping it all up and running and ship shape, then somebody's fixed right.
Just be the GE might just be the company for you. The one last question which I'm going to ask is there any area which you feel you ? So I mentioned will commerce there, it may be that you've had great deal of experience with, oh, I don't know, just plucking things out of thin air elements or built websites or something like that.
Is there any one thing that you say, look, this is really in our wheelhouse. We are brilliant at this thing.
Sam Mulaim: [00:34:28] You know, because we're a maintenance company and especially with our business model, I feel like we're probably seen more issues and more, we have more experience than our competitors just because we do the one-time fixes.
So we get a lot of one time fixes that are just coming to do a fix with us quickly for something. And then they don't sign up for a service, but they keep coming back again and again, for things that they might. So we really seen everything when it comes to work worker support. So it's hard for me to point this out.
This is what we're really best at, but I can say that, maybe recently with all these requests for uh, we'll go speed optimization. Yeah. Requests. We really became good at that. I can see it and I'm comparing it. Other things we're seeing it's hard to say that we're good if we're good in one specific thing, because when you're in this type of business, you really see everything you work with all the hosting companies and you really have to be good at everything that you do.
Now. We have a, not a small staff over here, so it happens where a developer gets. It gets it, they get in something specific and he's unable to fix it, but we always have the next day. That we'll definitely be able to fix this. So that's the advantage of working with a company like feature a hundred, not with just, a freelancer you have you know, a staff over here that if somebody is unable to fix a specific thing than somebody else.
Be fixing that. So we'll do a question and somebody else is better at a specific thing rather than the first one bumper. You don't do it.
Nathan Wrigley: [00:36:10] The nice thing about industry like WordPress is that it's just great that there are companies like yours that have got your back because it is possible to be, to be in this space and be fairly non-technical and put a website together.
And maybe, maybe even begin a business, you've decided that you're going to throw in your job in the office and just start being a freelance WordPress website builder, and, building the websites. All right. You can do that. There's a bunch of tools and it's really easy. And then, wander, you go to update things and suddenly everything goes wrong.
And it's great that there are companies like you, which we can phone up. And obviously with your one-time fixed model, there's a really great avenue. To go and check it out, see if it works for you. And and you know, if they give you a good service in return, you could explore their pricing tables and see how it works out for you.
So fix, run a.com is the website, go check that out. So I'm just before we end, is there anything that you feel that we didn't really cover? That could be as simple as I want to throw out my email or Twitter address, or it could be, an entirely different three minute conversation that you want to have about something.
Sam Mulaim: [00:37:22] Yeah. So I think we covered it and everything from my experience, sometimes people, maybe industry freelancers or people that want to work with us, have some questions. So you can always reach out to us through the website, if you want to reach out to me probably the best way would be through LinkedIn.
Kind of, uh, I like this platform and I hang out there quite a lot. So if somebody wants to reach out. They can, do it on a main theme. I think we cover everything and when uh, thank you very much for Uh, interviewing me and you know, introducing a fix on or to your audience.
Nathan Wrigley: [00:38:02] Oh you're more than welcome. So one last time just before you knock it on the head fix runner.com. Go check it out, especially if you're building websites and you really don't want to be involved with all the maintenance stuff. Sam and the guys at fixed runner. We'll help you out with that.
Thank you very much, Sam, for talking to us today. Absolutely.
Sam Mulaim: [00:38:21] Thank you very much. It was a great pleasure to talk with you.
Nathan Wrigley: [00:38:25] I hope that you enjoyed that. Very nice chatting to Sam today. All about his maintenance service. No doubt. This is something that you have either purchased elsewhere or you are taken on yourself, but there's certainly a lot to learn and some nice offers that they've put.
On the table, especially their one time fixed solution, which sounds really attractive. If you've got any comments about that, head over to the WP Bill's website, you can find this episode, you are looking for episode number 241. Alternatively, you could look for the thread in the Facebook group, which you'll [email protected] forward slash Facebook.
Let us know what you thought. The WP Bill's podcast was brought to you today by AB splits. Do you want to set up your AB split tests in record time than you AB split tests, plugin for WordPress. We'll have you up and running in a couple of minutes. You can use your existing pages and test anything against anything else that could be.
Yeah. Buttons, images, headers, rows, anything really? And the best part is it works with element or beaver builder and the WordPress block editor. So go and check it out and get a free [email protected] Okay. I will be back next week with David Walmsley for a discussion the week after that we'll have another interview, but each and every Monday, we should have our, this week in WordPress service.
I'm not sure if this episode is going to coincide, but I am having a couple of weeks off for the summer. It may be that if you listen next Monday, I may very well be on holiday either way. We'll return to normal service in just a few short weeks. Thank you for listening as always have a good week. Some cheesy music about to fade in.
Bye bye. For now. .

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