Tag onboarding

WonderSuite Series #4 – How WonderHelp can help you support your website clients

WonderSuite Series #4 - How WonderHelp can help you support your website clients

WonderHelp is an AI-powered tool embedded into wp-admin that is designed to transform the way that users navigate and manage their WordPress experience. WonderHelp adopts a user-centric approach, recognising the various needs of users in different states of their WordPress journey. Whether you’re a novice looking to customer the site’s design or an experienced user troubleshooting technical issues. This tool is designed to transform complex into simple while providing real-time solutions, and empowering users to navigate, optimise and maintain their websites with confidence.

WonderSuite Series #3 – You’ve inherited a website… now what?

WonderSuite Series #3 - You’ve Inherited a Website: Now What?

On this episode of WP Builds Webinars, we dive into what you can do when you've inherited a website. Stepping into an ongoing project can be like jumping onto a moving train, exhilarating yet daunting. Especially when it's about taking over a website or web project, the challenge is real. But fear not! Whether you're handed a well-oiled machine or a puzzle with missing pieces, this episode has a little something for you. We'll cover key aspects of the process like understanding the nuts and bolts of what you've inherited to mastering the art of smooth takeovers. We'll talk about some common pitfalls, some best practices to consider, and hopefully find the confidence to steer any project to success. So, whether you're a seasoned pro or this is your first website handoff, join us for insights and inspiration.

346 – WonderSuite: simplifying the setup in WordPress for all users

WonderSuite: simplifying the setup in WordPress for all users - WP Builds WordPress Podcast #346

On the podcast today we have Jason Cross. He's an experienced tech executive with a diverse background in the industry. Currently serving as the SVP of product at Bluehost / Newfold Digital, and he's been there for over a year and a half. He is responsible for overseeing their WordPress, commerce, and proprietary products across multiple global brands. Before joining Bluehost / Newfold Digital. The basic premise is this... WordPress website hosts experience quite a lot of customer churn, and so Bluehost are seeking to reduce this by delivering websites as efficiently as possible, aiming to keep users satisfied with their WordPress experience from the moment they first log in to their account. This endeavour is called WonderSuite, and later in the episode we unravel the wonders of WonderSuite (did you see what I did there!), a series of unique experiences curated to cater to the needs of agencies, professionals, and small business owners, irrespective of their WordPress familiarity.

161 – Why don’t you believe in us?

161 - Why don't you believe in us? - WP Builds Weekly WordPress Podcast

Why should your WordPress website clients have any confidence in your ability to actually build and deploy their website? After all there are so many competitors to choose from. Is there any way that you can turn disbelief into belief? In another exploration of the 'Watertight Marketing' book we discuss this subject. Perhaps you've been using testimonials and turning them into case studies. These are easy to do, and no doubt quite effective, but how on earth do you actually get your clients to give up their precious time to provide then to you? Are you best just asking them directly or should you have them on some kind of 'website launch' sequence which guides them towards this? Are you going to tell them what to say or just leave it up to them, knowing that they'll miss out most of the things that you really need. It's a really difficult subject and one that both David and I feel that we need some help with!

153 – Losing clients before you even get them

Losing clients before you even get them - WP Builds WordPress Podcast

This is a little mini-series based upon the book 'Watertight Marketing' by Bryony Thomas. This is about that time in the client / project lifecycle when they (the client) have made some kind of commitment to use your products or services, they might even have signed a contract, but you've not delivered anything yet. It's a time when they can still 'get away' from you. Yes, you might have a contract in place whereby you can insist that they are obliged to give you this or that, but honestly, have you ever enforced this, or is it better to just let them walk away and save yourself the legal fees and headache of trying to get them to pay up what they owe you? David calls this 'The Welcome Window'. You think that you have them as a client, but it's still possible for things to go wrong...

39 – Adam Hempenstall from Better Proposals

Adam Hempenstall from Better Proposals

In this episode we interview Adam Hempenstall from BetterProposals.io, a company on a mission to make the dull job of writing proposal for your client work as painless as possible. We’ve all been there, you’ve had the client meeting, then you get back to the office to discover that you’ve lost your mojo, because you have to write that proposal and the blank page just kills your will to live! This can help!

38 – How not to talk to WordPress clients

How not to talk to WordPress clients

In this weeks episode we discuss the thorny issue of how we communicate with clients; how we communicate our value to clients in the face of stiff competition from the likes of Squarespace and Wix. We talk about the way that we talk to clients and what we do to ensure that they 'get' what it is that we're trying to sell them.

2 – Onboarding clients

In episode 2 of the WPBuilds.com podcast Nathan Wrigley and David Waumsley discuss the many ways that WordPress professionals onboard their clients. Simple linear workflows, right through to productising the whole process. There's loads of ways to do it it turns out!

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