378 – Exploring AI in customer support with Aaron Edwards
In podcast episode #378 of WP Builds, Aaron Edwards discusses his DocsBot AI, a chatbot plugin designed for WordPress customer support. Edwards, former CTO of WPMUDev, shares his journey into AI, highlighting his work on the Imajinn plugin and his pivot to developing DocsBot AI. This AI-based SaaS integrates with various content sources to train custom bots, automating customer ticket responses while ensuring GDPR compliance. The episode covers the technical aspects, integration capabilities, pricing, and future potentials of AI in customer service, making it a valuable listen for WordPress developers and business owners seeking to streamline support workflows.