Posts Tagged ‘Clients’

115 – The client is always right, we just need anger management

115 - The client is always right, we just need anger management

Are you the type of person who always does what your clients ask of you, or do you get angry with them? It’s hardly a binary answer is it, but it certainly feels like it is sometimes! We’ve all been there… you’ve worked really hard on their WordPress website and you think that you’ve done everything right, but then the client comes back to you with a difficult email and your serenity is blown out of the water! What should you do…?

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114 – Introducing Split Hero for split testing with Adam Lacey

114 - Introducing Split Hero for split testing with Adam Lacey

Adam has been on the podcast before, but on that occasion he was talking about his life as a freelancer, not as the owner of a SaaS app! He’s founded a company called ‘Split Hero’ which is laser focussed upon one thing – split testing your WordPress website pages and gain meaningful data back about which one wins! Hang on a minute though… what is a ‘split test’? Well, I’m glad you asked…

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113 – Should we give our clients telephone support?

Should we give our clients telephone support - WP Builds Podcast

Should we be available on the phone to deal with client issues for our WordPress website business? I have had this conversation so many times in the past with so many people! We all know that, in the right hands, a phone can be one of the best ways to engage with your clients. But, in the wrong hands, the phone can be a scary thing that wastes your time and causes you stress and anxiety. See what we think…

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104 – UX… What on earth is it?

104 - UX... What on earth is it?

We talk to Paul Lacey and discuss with him what UI is. Both David and I work as independent freelancers and this means that we have a process that has worked for us over time. Paul however is part of a growing agency called DickieBirds and this means that he has to think about all this more than we do. It’s a wide ranging discussion which might resonate with you if you are working with WordPress to create client sites. We know that other people who are really successful follow a whole bunch of processes which makes their life easier. I don’t, but Paul does, so listen in…

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102 – It’s time for us to quit

WP Builds Podcast - Episode 101 - It's time for us to quit

We all have things in our lives that we want to quit, but we’re limiting this conversation to your work as a WordPress professional and the moments in the day when you start to do things that you know that you shouldn’t! Perhaps it’s too much Facebook. You’ve set up email notifications to appear, and appear they do, with alarming regularity. Several time an hour you get pinged and go to read what you hope will be something of weight and importance. We’re all guilty of it, as Mark Zuckerberg’s accountant can testify. Or perhaps it’s trying to keep up with the latest trends, or time wasting, or office hour or podcasting!

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99 – Help your clients to help you with a Client Portal – Laura Elizabeth explains

99 - Help your clients to help you with a Client Portal - Laura Elizabeth explains

Today, we get to meet Laura Elizabeth. She’s a designer turned plugin creator that has some good ideas for you! Like I say, she’s a designer and her latest product, Client Portal, is a great way to help you and your clients to stay on the same page. If you build WordPress websites for clients, then I think that you’ll know this problem… you get out of sync with your clients and all the communication seems to go all over the place. Some people want you to send them email, others would rather that you use Slack or Dropbox or Google Drive or some other system that you’ve never heard of! The long and the short of it is that you’ve got many clients all needing you to communicate with them in a variety of ways and Client Portal makes that process much easier!

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97 – What is cold calling and should I be doing it with Jim Galiano?

97 - What is cold calling and should I be doing it?

I don’t know you, but I know for an absolute fact that I’m hopeless at marketing. I’m not very good at it and it find it really hard to do, or to get excited about. It’s a something that I’ve struggled with for a long time. I’m lucky in that I have enough work (right now) to keep me going and it comes my way largely through word of mouth. Because I’m a study in mediocrity, this is fine by me; I have not needed to market too much to keep my head above the water. But I’m hoping that you’re not as satisfied with mediocre, as I am – you’re a get-up-and-got type aren’t you? You want more out of life than I do? Well guess what, you’re going to have to market yourself in order to get, because you can be sure that competitors will.

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95 – What we do when a client asks for something we’ve never done before

95 - What we do when a client asks for something we've never done before

In this episode, we return to the ‘good old days’ in which David and myself just used to drone on and on! We decided that we had not done nearly enough droning recently, and so… I give you episode 95! We go over our thoughts about how we cope when a client asks us to do something that is completely new to us. I’m guessing that we’ve all been in that meeting, or been on that call when you realise that the client is asking for something that you don’t know that you can pull out of that WordPress hat that you’ve been wearing. Perhaps it’s something that you know can be done, but you know that you’re not able to do it. Or maybe it’s something that you simply cannot understand and don’t even know where to start.

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93 – What makes a successful proposal with Adam Hempenstall

93 - What makes a successful proposal with Adam Hempenstall

I’m not that keen on writing. It’s one of the things that we all have to do, but it’s not my greatest strength as you can tell if you are reading this. What I dislike more than just writing though is writing proposals for prospective clients. I don’t like it because I’m not very good at getting my points across all that succinctly and I find it hard to get into the ‘style’ that I need to adopt to make it have a fighting chance of being read and accepted. Well, don’t you love living in the age of the internet where there is an online service for just about everything that you could possibly need in life? Adam Hempenstall discovered that there were people like me all over the planet; people who needed to hand writing their proposals.

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